Support Lifecycle

One-Stop Technical Support & Professional Service

 

OceanX Product Support Lifecycle provides you with the predictable support availability guidelines, allowing you to manage your support needs and plans for system upgrade.

 

OceanX Product Lifecycle Information

 OceanX ECM
 Version  Launch Date  Phase
OceanX ECM 5.0 18 Jun 2021 Currently in mainstream support and will enter extended support status after release of the second subsequent version
OceanX ECM 3.0 26 Feb 2019 Currently in mainstream support and will enter extended support status after release of the second subsequent version
OceanX ECM 2.0 01 Feb 2018 Extended support
OceanX ECM 1.8 SP2 26 May 2017 End of support

 

 OceanX Capture
 Version  Launch Date  Phase
OceanX Capture 5.0 18 Jun 2021 Currently in mainstream support and will enter extended support status after release of the second subsequent version

 

 OceanFax Fax Server
 Version  Launch Date  Phase
OceanFax 7.0 13 May 2021 Currently in mainstream support and will enter extended support status after release of the second subsequent version
OceanFax 6.0 SP1 09 Apr 2020 Currently in mainstream support and will enter extended support status after release of the second subsequent version
OceanFax 6.0 26 Feb 2019 Extended support
OceanFax 5.0 SP1 26 May 2017 End of support
OceanFax 5.0 29 Jan 2016 End of support
OceanFax 3.0 SP1 & 2 26 Jan 2014 End of support
OceanFax 3.0 15 Jun 2012 End of support
OceanFax 2.0 29 Mar 2011 End of support
OceanFax 1.8 08 Oct 2009 End of support
Please note: to obtain the latest patches and hotfix, please email to support@oceanxtech.com.

OceanX Support Lifecycle Policy
The OceanX Product Support Lifecycle policy specifies OceanX products’ three different support phases from launch date to end of support. Customers can track the launch date of the version they purchased and the support phase it is in.  Using the information on this page, customers are able to effectively plan their software investment, to avoid any gaps in support.

 Phase  Support
 Mainstream Support
(First Phase)
  • Complete support and service: Implementation, Training, Maintenance and Customization
  • System update
  • Patch and hotfix
  • Upgrade and migration (if needed)

Versions to support: the latest two versions
 Extended Support
(Second Phase)
  • Telephone and email technical support
  • Upgrade and migration (suggested)

Versions to support: the third latest version

 Please note: OceanX will not accept requests for new patch and hotfix, design changes, or new features during the Extended Support phase except the products are upgraded or migrated.
 End of Support
(Third Phase)
  • Telephone and email technical support are no longer available, except the products are upgraded or migrated.

Versions being stopped support: the fourth latest version and before