To Replace Old with New, A.S. Watson Integrates OceanFax with Accounting System and IVRS to Achieve More Effective Office Automation

Hong Kong – 20 May 2011 – Recently, A.S. Watson Industries Ltd. abandoned its old fax system and embraced the new system OceanFax to build a better total office automation platform by integration into accounting system and IVRS.

A.S. Watson Industries is the manufacturing arm of the A.S. Watson Group. The company is a well-established producer and distributor of drinking water products and beverages in Asia and operates the world’s largest distilled water plant. Its flagship Watsons Water label is widely available in China, Hong Kong, Taiwan, Macau and Southeast Asia countries. With a history dating back to 1828, the A.S. Watson Group (ASW) has evolved into an international retail and manufacturing business with operations in 33 markets worldwide.

 

The third-party systems OceanFax is integrated with

  • Accounting system
    The accounting system generates PO daily and statements monthly and delivers the system-generated documents to OceanFax, which will automatically fax them to customers)
  • IVRS (Interactive Voice Response Systems)
    An integrated IVR Fax-on-Demand application leads the caller with an (IVR) interactive dialogue through a menu system and provides with self-serve access to requested documents anytime. Here the customer selects the desired document and enters the fax number to which the information should be sent to. The dispatch of faxes will occur immediately after the call.


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